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Your Trusted Source for High-Quality, Affordable Solar Solutions.
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+263 78 922 2847Reliable Warranty for Esener Inverters in Zimbabwe – Sona Solar Zimbabwe”
Understanding your solar inverter warranty is essential to protecting your investment. As an official Esener distributor, Sona Solar Zimbabwe offers a clear overview of the Esener Inverter Warranty terms and conditions, ensuring you get reliable performance, after-sales support, and long-term value from your solar power system.
Product Warranty & Service
This limited warranty applies to Esener inverters (3kW - 5kW) and Growtech inverters (3kW - 5kW) supplied via an Authorized Distributor.
The standard warranty period is 15 months from the date of manufacture.
After the 15-month warranty period expires, all Esener Inverters include a 5-year Service Guarantee. This ensures customers remain eligible for after-sales service from Esener.
- During this period, labor costs for any repair or replacement services will be waived.
- The customer will only be charged for the cost of the necessary replacement parts.
Warranty Preconditions
To qualify for warranty coverage, the following conditions must be met:
- Professional Installation: Installation must be performed by qualified personnel from an authorized service partner, like Sona Solar Zimbabwe. Proof of qualification may be required.
- Product Registration: The product must be registered on Esener's after-service website or with a service representative within 1 week of installation.
- Proper Operation: The product must be operated according to the provided manuals and used only for domestic or light commercial purposes.
- Prompt Reporting: Any system faults or warnings must be reported to an authorized partner within 1 week of occurrence.
- Ventilation: The installation area must comply with the manufacturer's ventilation requirements. For outdoor installations, the inverter must be housed in a cabinet with temperatures below 35°C.
- No Unauthorized Changes: The inverter must not be moved, reinstalled, or modified from its original installation location without authorization.
The warranty does not cover the following circumstances:
- Normal wear and tear.
- Defects that occur after the warranty period has expired.
- Damage from incorrect installation, unauthorized repairs, or modifications.
- Damage from unforeseen events like storms, floods, overvoltage, pests, fire, or lightning.
- Rust or damage due to harsh environmental conditions (e.g., saltwater exposure) without prior written approval.
- Damage incurred during transport.
- Products with broken seals or tampered casings.
- Failure to report a fault within 2 weeks of its appearance.
How to Claim Your Warranty
As your authorized retailer, Sona Solar Zimbabwe facilitates the warranty process to make it as smooth as possible.
- Contact Sona Solar Zimbabwe: Report the issue to us immediately.
- Arrange Shipment: The customer is responsible for arranging transport of the product to an ESENER service center.
- Assessment: The service center will assess the claim and may request a root cause analysis to support it.
- Resolution: If validated, Esener will repair or replace the product at its discretion. Esener covers associated expenses for valid claims; otherwise, the customer bears the costs.
- Response Time: Esener or an authorized Service Provider will respond within 10 working days of a service request.
Sona Solar Zimbabwe – Your Trusted Partner for Solar Energy Solutions
Sona Solar Zimbabwe provides premium Solar Panels, Lithium Batteries, Inverters, and complete Solar Systems for homes, businesses, and industries. We also specialize in expert Borehole Drilling Solutions and Solar-Powered Water Systems. Trust our experienced team for professional Solar installations in Harare, Marondera, Mutare, Chitungwiza, and across Zimbabwe, delivering reliable, efficient, and cost-effective renewable energy solutions.
Want to get started or check prices and availability? Chat with us instantly for personalized advice, expert guidance, and tailored quotes!
Sona Solar Zimbabwe
Sona Solar Zimbabwe
7 Frank Johnson Avenue,
Avenues, Eastlea
Harare, Zimbabwe.
Call Us Today:
Solar Sales:
+263 78 293 3586
Solar Sales:
+263 78 922 2847
Operations:
+263 78 864 2437
Sona Landline:
+263 24 2797750
Email:
sonasolarzw@gmail.com
Website:
www.sonasolar.co.zw
Borehole Experts Zimbabwe
Borehole Experts Zimbabwe
7 Frank Johnson Avenue,
Avenues, Eastlea
Harare, Zimbabwe.
Call Us Today:
Borehole Sales:
+263 77 389 8979
Borehole Sales:
+263 71 500 3777
Borehole Operations:
+263 71 918 7878
Borehole Landline:
+263 24 2797750
Email:
boreholeexpertszw@gmail.com
Website:
www.boreholeexperts.co.zw
