Sona Solar Zimbabwe - Returns Policy

Welcome to Sona Solar Zimbabwe.

Sona Solar Zimbabwe Is Customer Centric. We Bridge The Huge Gap Between Getting The Best Quality and Getting it at an Affordable Price.

Feel free Call us or WhatsApp us on +263 78 922 2847 and +263 78 864 2437.

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either Repair and Replace it, or credit your account, subject to the below terms. 

This Policy applies to products bought from Sona Solar Zimbabwe.

This Policy forms part of the  Sona Solar Zimbabwe's Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

• Package your products safely and securely for protection during transit;
• Clearly mark your return reference number on the outside of the parcel; and
• Include all accessories and parts that were sold with the product.
• Copy of your invoice.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.

The following will NOT be regarded as defects and will not entitle you to a return:

• Faults resulting from normal wear and tear;
• Damage arising from negligence, user abuse or incorrect usage of the product;
• Damage arising from electrical surges or sea air corrosion;
• Damage arising from a failure to adequately care for the product;
• Damage arising from unauthorized alterations to the product;
• Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
• In relation to Unboxed Deals or used products, signs of handling and/or repackaging.

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).

You can do so by logging a return on our WhatsApp, and we will arrange to collect the product from you. Once we have inspected the Product and validated your return, we will at your choice Repair/ Replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). 

If the Repair/ Replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a Credit or Refund.

Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period.

Extended Supplier Warranty

A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after Delivery/ Collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after Delivery/ Collection of the product.

Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse Sona Solar Zimbabwe for the cost of collecting the product from you and the cost of having the product returned to you.

We Are Sona Solar Zimbabwe.

Named after the Gaelic term (Old Irish Word) Sonas - for Good Fortune (Prosperity and Happiness) - Sona Solar Zimbabwe is committed to bringing Prosperity and Happiness to its customers through Solar Solutions in Zimbabwe. We deliver turn-key energy efficient solutions to meet client energy and budgetary needs and reduce environmental impact.

Choosing The Best Solar Company in Zimbabwe:

Choosing a solar panel installation company can be time-consuming. It is easy to be overwhelmed when comparing the reputation, price, warranty, and panel options of different solar providers.

Sona Solar Zimbabwe stands out as one of the most reputable companies in Zimbabwe. Sona Solar Zimbabwe offers reliable systems with a 25-year warranty, 10-year workmanship warranty, and two-year production guarantee.

Sona Solar Zimbabwe prides itself on offering original solar products and accessories. Sona Solar Zimbabwe also maintains partnerships with reputable brands around the world.

Address: 7 Frank Johnson Ave, Eastlea (Near VID), Harare, Zimbabwe.

WhatsApp: +263 78 922 2847 and +263 78 864 2437
Landline: +263 24 2797750

Email: sonasolarzw@gmail.com