We Are Sona Solar Zimbabwe – The Best Solar Systems Company and
Your Trusted Source for High-Quality, Affordable Solar Solutions.
Need expert Guidance to choose the Perfect Solar System or Solar-Powered Boreholes in Zimbabwe? Chat with our friendly Sona Solar Zimbabwe team on WhatsApp for fast, personalized advice. We typically respond within 30 minutes and Guarantee a reply within one hour.
+263 78 922 2847At Sona Solar Zimbabwe, we want you to be completely satisfied with your purchase. If you are not happy with a product, you can return it to us within the guidelines outlined below.
Preparing Your Return
To ensure a smooth and swift return process, please follow these steps:- Pack your products securely: Use appropriate packaging materials to protect them during transit.
- Clearly mark your return: Write your return reference number prominently on the outside of the package. This number will be provided upon initiating your return request.
- Include all accessories: Make sure to return all accessories and parts that came with the originally purchased product.
- Attach a copy of your invoice: For faster processing, include a copy of your invoice with the returned product(s).
Failure to adhere to any of these requirements may delay the processing of your return or result in its rejection.
Defective Products
We strive to deliver high-quality, functional products. However, if you receive a defective item, here's what you need to know:- What is a defect? A defect is a significant imperfection in the product's manufacturing or a characteristic that makes it less suitable for its intended purpose than would be reasonably expected.
Please refer to our FAQs for specific examples.
- Normal wear and tear
- Damage caused by negligence, user abuse, or incorrect usage
- Damage from electrical surges or sea air corrosion
- Damage resulting from inadequate product care
- Damage arising from unauthorized product modifications
- Situations where product specifications, accurately described on our website and generally fit for purpose, don't meet your specific needs
- Signs of handling and/or repackaging on unboxed deals or used products
Standard Warranty
If you receive a defective or poor-quality product (excluding products with a direct warranty discussed below), notify us within 6 months of delivery or collection. You can initiate a return by logging a request on our WhatsApp number. We will arrange product collection and, upon inspection and return validation, offer you the choice of:- Repair/Replacement: If possible and subject to stock availability, we can repair the product or replace it with the same model.
Please note: If a repair or replacement takes longer than 21 days, we will contact you to discuss a credit or refund option. Unfortunately, returns cannot be facilitated outside the 6-month standard warranty period unless covered by an extended supplier warranty.
Extended Supplier Warranty
Some products may have an extended supplier warranty exceeding the standard 6 months. If a product covered by an extended warranty becomes defective after the 6-month period, notify us as soon as possible but within the extended warranty timeframe.Charges and Refunds
If you return a defective product but fail to return all included accessories and parts, Sona Solar Zimbabwe reserves the right to (subject to applicable law):- Refuse the return.
- Replace only the returned item.
- Deduct the estimated value of missing accessories/parts from your credit or refund amount.
In the event of a non-compliant return (failing to adhere to this policy), you may be liable for the costs associated with product collection and return shipping.
Restocking Fee
A 15% restocking fee will be applied to all returned products, except for those deemed defective under warranty. This fee covers the cost of processing and restocking the returned item.We encourage you to review this policy thoroughly before making a purchase. If you have any questions, please don't hesitate to contact us.
Sona Solar Zimbabwe – Your Trusted Partner for Solar Energy Solutions
Sona Solar Zimbabwe provides premium Solar Panels, Lithium Batteries, Inverters, and complete Solar Systems for homes, businesses, and industries. We also specialize in expert Borehole Drilling Solutions and Solar-Powered Water Systems. Trust our experienced team for professional Solar installations in Harare, Marondera, Mutare, Chitungwiza, and across Zimbabwe, delivering reliable, efficient, and cost-effective renewable energy solutions.
Want to get started or check prices and availability? Chat with us instantly for personalized advice, expert guidance, and tailored quotes!
Sona Solar Zimbabwe
Sona Solar Zimbabwe
7 Frank Johnson Avenue,
Avenues, Eastlea
Harare, Zimbabwe.
Call Us Today:
Solar Sales:
+263 78 293 3586
Solar Sales:
+263 78 922 2847
Operations:
+263 78 864 2437
Sona Landline:
+263 24 2797750
Email:
sonasolarzw@gmail.com
Website:
www.sonasolar.co.zw
Borehole Experts Zimbabwe
Borehole Experts Zimbabwe
7 Frank Johnson Avenue,
Avenues, Eastlea
Harare, Zimbabwe.
Call Us Today:
Borehole Sales:
+263 77 389 8979
Borehole Sales:
+263 71 500 3777
Borehole Operations:
+263 71 918 7878
Borehole Landline:
+263 24 2797750
Email:
boreholeexpertszw@gmail.com
Website:
www.boreholeexperts.co.zw
