By Sona Solar Knowledge & Solar Systems Education Team

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We Are Sona Solar Zimbabwe – The Best Solar Systems Company and
Your Trusted Source for High-Quality, Affordable Solar Solutions.

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Legal Information • Sona Solar Solutions

Terms & Conditions

This website and any mobile application (collectively, this "Site") is owned by Sona Solar Solutions (Pvt) Ltd ("We", "Us" or "Sona Solar Solutions (Pvt) Ltd").

We are providing you with access to this Site and our online stores (together, our "Services") subject to the following terms and conditions. By browsing, accessing, using, registering for or purchasing merchandise on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these "Terms").

So, please read these Terms carefully. We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms, you should not browse, access, use, register for or purchase merchandise from the Site. You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.

Data Utilization & Strategic Sharing Protocols

Strategic Use Of Personal Information

We utilize Order Information to facilitate the fulfillment of Renewable Energy Contracts, including Payment Processing, Logistical Arrangements, and the issuance of Technical Invoices.

Fraud Mitigation & Security

We cross-reference Device Information and IP Addresses to perform Risk Assessments, ensuring protection against Potential Fraud and unauthorized transactions.

Operational Optimization

Using Advanced Analytics, we assess Site Interaction to optimize our Digital Infrastructure, refine Marketing Campaigns, and improve Customer Engagement.

Direct Communication & Marketing

We use your contact details for Order Updates and, where consented, to provide Industry Insights and Targeted Advertising regarding Tier-1 Solar Hardware.

Third-Party Data Sharing

Service Provider Integration

We share Personal Information with trusted partners like OpenCart for e-commerce management and Google Analytics to interpret User Behavior. This ensures a seamless Procurement Experience.

Regulatory & Legal Compliance

We may disclose data to comply with Statutory Laws, respond to Lawful Requests (such as subpoenas), or to protect the Legal Rights of Sona Solar Zimbabwe.

Behavioural Advertising & Opt-Out

We leverage Targeted Advertising to provide relevant Solar Solutions. You can manage your Privacy Preferences via the following global platforms:

Preference Management & Opt-Out

FACEBOOK: Ad Settings
GOOGLE: Ad Personalization
BING: Personalized Ads

Visit the Digital Advertising Alliance portal for broader control: Opt-Out Portal.

Site Usage, Privacy Governance & Account Security

Your engagement with our Digital Platform is governed by our Comprehensive Privacy Policy. For a detailed breakdown of how we secure your Personal Data, please review our official Privacy Governance Framework.

Limited Usage License

Sona Solar Zimbabwe grants you a Non-Exclusive, Non-Transferable License for personal, Non-Commercial Access to our site content and Solar Product Data.

License Exclusions & Prohibitions

This grant strictly prohibits Data Mining, the use of Automated Robots, Commercial Resale of site content, or the creation of Derivative Works without express Written Consent.

Intellectual Property Protection

Utilization of our Logo, Trademarks, or Proprietary Graphics—including Framing Techniques to enclose our Technical Designs—is strictly forbidden and results in immediate License Revocation.

Account Security & Electronic Communication

Registered Account Accountability

Users are solely responsible for maintaining Credential Confidentiality. You are legally liable for all Financial Obligations and System Access occurring under your Assigned Identification.

Electronic Communication Consent

By using this Site, you consent to receive Digital Disclosures and Technical Notices. All Electronic Agreements satisfy the legal requirement for Written Communication.

Content & Site Restrictions

User Content & Prohibited Actions

This Site may include features and functionality ("Interactive Features") that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites ("User Content"). User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that your use any Interactive Features at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:

Unlawful & Defamatory Content Restrictions

We strictly prohibit User Content that is Libellous, Obscene, Harassing, or Inflammatory. Any submission that encourages Criminal Offenses or violates Local, National, or International Laws will be removed immediately to prevent Legal Liability.

Intellectual Property & Brand Protection

Users may not upload content that infringes upon Patents, Trademarks, or Trade Secrets. Furthermore, we ban False Statements, Product Misrepresentation, or any content that depicts our Solar Hardware in a harmful or Inappropriate Manner.

Privacy Rights & Cybersecurity Safeguards

Submissions must not violate Data Protection Rights or Impersonate Entities. We maintain a zero-tolerance policy for Viruses, Malware, Corrupted Data, or any Destructive Files designed to disrupt our Digital Infrastructure.

Rights in User Content & Feedback

Rights in User Content: Except as otherwise provided in these Terms, on this Site or in a separate agreement with Us, We claim no ownership or control over any User Content. However, by submitting or posting User Content on this Site, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Site the right to access your User Content in connection with their use of this Site. By posting User Content to this Site, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Site and to grant to Us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this Site, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation.

Feedback: Separate and apart from User Content, you may have the ability to submit questions, comments suggestions, reviews, ideas, plans, designs, notes, proposals, drawings, original or creative materials and other information regarding this Site, Us and our products or services (collectively "Feedback"). You agree that Feedback is non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

Restrictions on Rights to Use

You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):

Proprietary Content & Exploitation Restrictions

Users are strictly prohibited from the unauthorized Downloading, Reproduction, or Commercial Exploitation of any site content. This includes Reverse Engineering, creating Derivative Works, or removing Copyright and Trademark Notices from our Technical Solar Data.

Automated Traffic & Data Harvesting Control

We forbid the use of Robots, Spiders, or Site Search Applications to index or retrieve data. Furthermore, Reformatting/Framing web pages or creating Automated User Accounts under Fraudulent Pretenses is a direct violation of our Terms of Service.

Infrastructure Security & Malware Prevention

Transmission of Viruses, Worms, Trojan Horses, or any Malicious Code designed to damage our IT Infrastructure is strictly banned. Any action that imposes an Unreasonable Traffic Load on our servers or attempts to gain Unauthorized System Access will be prosecuted.

Ethical Engagement & Statutory Compliance

Users may not collect Private Information of others or distribute Unsolicited Communications (Spam). The site must not be used to store Illegal Material or facilitate Criminal Activity that violates Local or International Statutory Laws.

We have no obligation to monitor any user conduct on this Site, and We reserve the right and have absolute discretion to monitor any user conduct on this Site at any time and for any reason without notice.

Legal, Purchases & Liability

Ownership, Purchases & Links

Ownership: As between you and Us, this Site, including all photographs, images, text, graphics, icons, audio clips, software, source code and other aspects thereof (excluding User Content), all improvements or modifications thereof, all derivative works based thereon, and the collection, arrangement, and assembly of this Site (collectively, the "Site Content"), including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by Us or our licensors and protected by applicable copyright laws. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of our patents, copyrights, trademarks, trade secrets or other proprietary rights.

Purchases on this Site: You agree that all of your transactions with or through this Site may, at our option, be conducted electronically from start to finish. If we decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic a copy of these Terms and any other contract or disclosure that we are required to provide to you. The risk of loss and title for items purchased by you on this Site pass to you upon our delivery of the items to the carrier pursuant to a shipment contract. We charge sales tax for merchandise ordered on this Site based on the applicable state sales tax rate of the location to which the order is being shipped. When we ship to you or per your directions to another person, you agree to pay the shipping and any handling charges shown on this Site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Any shipping or handling charges may or may not reflect actual costs. Only valid credit cards or other payment method acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. All returns are governed by our Return Policy, which can be found at https://www.sonasolar.co.zw/p/privacy-policy.html.

We attempt to be as accurate as possible and eliminate errors on this Site; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on this Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice. We reserve the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited.

Links: This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

Termination & Indemnification

Termination: You may terminate the Terms at any time by closing your account, discontinuing your use of this Site and providing Us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.

Indemnification: To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless Us and our subsidiaries and affiliates, and our respective officers, directors, agents, partners, members, employees, independent contractors, service providers and consultants ("Our Related Parties"), from and against any claims, damages, costs, liabilities and expenses (collectively, "Claims") arising out of or related to:

Comprehensive Indemnification & Liability Release

You agree to Indemnify and Hold Harmless Sona Solar Zimbabwe against any Third-Party Claims arising from your Access or Misuse of this Site, any User Content or Strategic Feedback you transmit, and any Statutory Violations or infringement of third-party rights.

Legal Defense & Expense Accountability

In the event of a Legal Claim, you agree to provide Immediate Notification and full cooperation in our defense. You are responsible for all associated Attorneys' Fees and Legal Costs, while we reserve the Exclusive Right to control the Defense Strategy or Settlement of any claim.

Disclaimers, Liability & Misc

Disclaimers: Except as expressly provided, this Site, including all Site Content, and services provided on or in connection with this Site are provided on an "AS IS" and "WITH ALL FAULTS" basis without representations, warranties or conditions of any kind, either express or implied.

WE DISCLAIM ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND DUTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, DUTIES OR CONDITIONS: (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, RESULTS, TITLE, AND NON-INFRINGEMENT; AND (B) CREATED BY TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE.

We do not represent or warrant that this Site is accurate, complete, reliable, current or error-free. We do not represent or warrant that this Site or our servers are free of viruses or other harmful components.

Exclusivity of Remedy; Limitation of Liability: Your sole and exclusive remedy, and our sole and exclusive liability, for any breach of warranty shall be your right to return the product, or receive a refund for the service under our applicable returns and exchanges policies.

IN NO EVENT SHALL THE WE OR OUR RELATED PARTIES, BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL OUR AND OUR RELATED PARTIES' AGGREGATE LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THIS SITE EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE. THE LIMITATIONS SET FORTH IN THIS PARAGRAPH WILL NOT LIMIT OR EXCLUDE OUR OR OUR RELATED PARTIES' GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILFUL, MALICIOUS OR RECKLESS MISCONDUCT.

Remedies: You agree that our remedy at law for any actual or threatened breach of these Terms would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees. No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses.

Modifications to Site: We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice.

Severability: If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.

No Third-Party Beneficiaries: These Terms are for the benefit of, and will be enforceable by, the parties only. These Terms are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.

Miscellaneous: No agency, partnership, joint venture, or employment relationship is created as a result of these Terms, and you do not have any authority of any kind to bind Us in any respect whatsoever. We may provide you with notices, including those regarding changes to these Terms, by email, regular mail, or postings on this Site. These Terms, which shall be deemed accepted by you upon your use of the Site, constitute the entire agreement among you and Us regarding use of this Site. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of the enforcement of such right or provision. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms are not assignable, transferable or sub licensable by you, except with our prior written consent. These Terms include and incorporate by reference Our Privacy Policy, which can be found at https://www.sonasolar.co.zw/p/privacy-policy.html, and any notices regarding the Site.

Questions & Support

Questions regarding these Terms, Our Privacy Policy, or other policy related material can be directed to our support staff.

Business Address: 7 Frank Johnson Ave, Eastlea (Near VID), Harare, Zimbabwe

Sales Rep: +263 78 293 3586

Email: sonasolarzw@gmail.com

Pricing AND Availability Notice

Flexible Pricing:

Our Solar System Prices are regularly updated to reflect the best possible value amid fluctuating import costs and exchange rates. Contact us today for our latest discounted rates!

High Demand Alert:

Due to Zimbabwe's rapid Solar adoption, Our Systems sell quickly. To avoid Disappointment:

+263 78 864 2436

real-time stock verification.

WhatsApp message to the Sales Team.

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Limited Stocks Available - Secure yours before the next price review!

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Sona Solar Zimbabwe – Your Trusted Partner for Solar Energy Solutions

Sona Solar Zimbabwe provides premium Solar Panels, Lithium Batteries, Inverters, and complete Solar Systems for homes, businesses, and industries. We also specialize in expert Borehole Drilling Solutions and Solar-Powered Water Systems. Trust our experienced team for professional Solar installations in Harare, Marondera, Mutare, Chitungwiza, and across Zimbabwe, delivering reliable, efficient, and cost-effective renewable energy solutions.