By Sona Solar Knowledge & Solar Systems Education Team

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We Are Sona Solar Zimbabwe – The Best Solar Systems Company and
Your Trusted Source for High-Quality, Affordable Solar Solutions.

Need expert Guidance to choose the Perfect Solar System or Solar-Powered Boreholes in Zimbabwe? Chat with our friendly Sona Solar Zimbabwe team on WhatsApp for fast, personalized advice. We typically respond within 30 minutes and Guarantee a reply within one hour.

Commitment to Excellence • Customer First

Our Service & Warranty Policy

At Sona Solar Zimbabwe, we are committed to providing high-quality products and exceptional customer service. Our comprehensive warranty policy is designed to protect your investment and give you complete peace of mind.

The Sona Solar 1-Year Workmanship Guarantee

For the first year from the date of installation, your entire solar power system is comprehensively covered by Sona Solar Zimbabwe at no additional cost. This is our commitment to a quality, professional installation.

All Components

If any component we supply fails within the first year, we will repair or replace it promptly to ensure your system is fully operational.

All Labour Costs

Our guarantee is all-inclusive. It covers the labour costs for any necessary repairs, troubleshooting, or replacements during this first-year period.

No Hidden Fees

We value transparency. There are no surprise call-out fees or extra charges for any warranty claims processed within the first year.

Ongoing Support

Our dedicated technical team is always available to monitor your system remotely and answer any operational questions you may have.

Long-Term Manufacturer Warranties

After the first year, your system continues to be strictly protected by extensive warranties provided directly from the world-class manufacturers of your equipment.

Solar Panels

Protected by a robust Product Warranty (typically 12-25 years) for physical defects and a Performance Warranty (25+ years) guaranteeing sustained energy output.

Inverters

Premium brands like Must and Codi offer robust warranties, often ranging from 1 to 5+ years, with options for further extension, ensuring long-term reliability.

Lithium Batteries

Top-tier battery manufacturers such as SVolt and Must provide highly reliable long-term warranties, typically starting from five to ten years.

Lifetime Support

Even after your official warranties eventually expire, Sona Solar remains at your service to provide technical support and expert advice for the lifetime of your system.

How to Make a Warranty Claim

Step 1: Contact Us First

If you believe there is an issue with your system, contact our Customer Service Center immediately. Please provide your name, the installation address, and a clear, detailed description of the problem you are experiencing.

Step 2: System Assessment

We will quickly arrange a convenient time to physically or remotely assess the system. If the malfunction falls within our 1-year workmanship guarantee, we will immediately proceed with the repair or replacement at no cost to you.

Step 3: Manufacturer Claim Support

If the issue occurs after our initial one-year guarantee has ended, we will actively assist you in facilitating the claim directly with the manufacturer to ensure a smooth, hassle-free process.

Please note that the cost of delivery for certain warranty services after the first year may be charged to the customer as per the manufacturer's specific policy.

Warranty Exclusions

Our warranty comprehensively covers defects in materials and workmanship under normal use. The following situations are not covered:

Force Majeure Events

Damage resulting from uncontrollable natural disasters such as severe lightning strikes, destructive floods, fires, earthquakes, or extreme weather conditions.

Negligence & Unauthorized Alterations

Issues caused by misuse, accidents, deliberate negligence, or any unauthorized alterations, rewiring, and repairs performed by non-certified technicians.

Improper Operation

Damage sustained from operating the product outside of its strictly specified environmental or electrical guidelines and capacity limits.

Manipulated Identification

Warranty requests for any products where the original manufacturer serial number has been manipulated, defaced, or completely removed.

Third-Party Equipment

Any technical issues, faults, or damages arising from supplementary equipment or accessories that were not supplied or installed by Sona Solar Zimbabwe.

We Are Here to Support You

If you have any questions regarding our warranty policy or need immediate assistance with your solar system, please contact us. We are dedicated to helping you maximize the benefits of your solar power investment.

Contact Customer Service

Pricing AND Availability Notice

Flexible Pricing:

Our Solar System Prices are regularly updated to reflect the best possible value amid fluctuating import costs and exchange rates. Contact us today for our latest discounted rates!

High Demand Alert:

Due to Zimbabwe's rapid Solar adoption, Our Systems sell quickly. To avoid Disappointment:

+263 78 864 2436

real-time stock verification.

WhatsApp message to the Sales Team.

priority Installation

Limited Stocks Available - Secure yours before the next price review!

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Sona Solar Zimbabwe – Your Trusted Partner for Solar Energy Solutions

Sona Solar Zimbabwe provides premium Solar Panels, Lithium Batteries, Inverters, and complete Solar Systems for homes, businesses, and industries. We also specialize in expert Borehole Drilling Solutions and Solar-Powered Water Systems. Trust our experienced team for professional Solar installations in Harare, Marondera, Mutare, Chitungwiza, and across Zimbabwe, delivering reliable, efficient, and cost-effective renewable energy solutions.