Understanding Our Callout Fees: After-Hours, Holidays & Weekends
Policy: Service Surcharges | Effective: Immediate
At Sona Solar Zimbabwe, we are committed to keeping your lights on. However, deploying technical teams outside of standard operational hours incurs additional overheads.
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| Our technicians are ready to assist 24/7, but non-standard hours carry a surcharge. |
"After-hours" surcharges cover the increased labor and logistical costs associated with evening, weekend, or public holiday callouts.
When Surcharges or Wasted Visit Fees Apply for Solar System Services
Standard Rate Surcharge Applies
Standard day of rest.
Christmas, New Year, Unity Day, etc.
Why Wasted Visit Fees Are Charged for Solar System Callouts and How to Avoid Them
We pay our skilled technicians a higher rate (time-and-a-half or double-time) for sacrificing their personal time to work non-standard shifts. This ensures we retain top talent to serve you better.
Maintaining a crew on standby for weekend "Solar rescues" or emergency repairs (like a system-wide failure) requires significant additional operational overhead and logistics.
How to Avoid Extra Costs and Wasted Visit Fees on Solar System Services
We often visit homes for scheduled solar system services only to find that access was blocked or the system is not ready for service. Common issues include breakers being turned off, locked gates or doors, pets restricting access, or missing keys/codes needed to reach your solar system.
Please be aware that if a technician arrives for an after-hours service and cannot access your property, a “Wasted Visit” fee of up to $100 may be applied to cover deployment costs. Always ensure someone is home, access is arranged, and the system is ready before booking an emergency callout.
Need Urgent Help?
To avoid extra fees, contact us during standard hours for non-emergencies. For urgent situations, we are just a message away.
Common Questions and Popular Searches
Explore Answers To Frequent Questions And Discover Resources For Your Solar Journey:
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Contact Our Sales Team
Get in touch with Sona Solar Zimbabwe and Borehole Experts Zimbabwe for professional advice on solar systems, lithium batteries, inverters, borehole drilling, water pumps, solar water pumping systems, installations, maintenance, and after-sales technical support. Our experienced team is ready to help you choose the right solution for your home, business, farm, or industrial project.
Sona Solar
Zimbabwe
Address:
7 Frank Johnson Avenue, Eastlea, Harare, Zimbabwe.
Call/WhatsApp:
Sales:
+263 78 293 3586
Sales:
+263 78 922 2847
Operations:
+263 78 864 2437
Email:
sonasolarzw@gmail.com
Website:
www.sonasolar.co.zw
Borehole Experts
Zimbabwe
Address:
7 Frank Johnson Avenue, Eastlea, Harare, Zimbabwe.
Call/WhatsApp:
Sales:
+263 77 389 8979
Sales:
+263 78 119 0001
Operations:
+263 78 119 4192
Email:
boreholeexpertszw@gmail.com
Website:
www.boreholeexperts.co.zw
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