Sona Solar Zimbabwe - Refund Policy

Welcome to Sona Solar Zimbabwe.

Sona Solar Zimbabwe Is Customer Centric. We Bridge The Huge Gap Between Getting The Best Quality and Getting it at an Affordable Price.

Feel free Call us or WhatsApp us on +263 78 922 2847 and +263 78 864 2437.

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with manuals, and in its original packaging. You will also need the receipt or proof of purchase.

NOTE IN THE CASE OF ANY GEL BATTERIES WE WILL NOT RECEIVE ANY RETURNS IF IT'S BEEN USED!!

NOTE: GEL BATTERIES HAVE NO WARRANTY, DOESN'T MATTER IF IT'S A SINGLE BATTERY PURCHASE OR A PORTABLE SYSTEM THAT INCLUDE GEL BATTERIES. IF THE SYSTEM WAS WORKING FINE FOR AT LEAST 30 DAYS + AND ALL OF A SUDDEN, THE BATTERIES DIE IN YOU, WE WON'T BE HELD RESPONSIBLE AND WON'T REPLACE THEM ON OUR COST!!!!

1. Damages and Issues: Please inspect your Solar Products upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

2. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3. Refunds: We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 7 business days. If more than 15 business days have passed since we have approved your return, please contact us.

4. Warranties: All Inverters and Batteries must be installed by a Qualified Electrical Wireman or Master Electrician. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/master electrician installing the unit, can be rejected and will render the warranty claim null at void. Please note repairs can take up to 2-3 weeks.

Important: (If you are not able to provide the following your repair will be at your own cost)

In order to get your product approved for repairs we will need the following:

a. Clear Photo of The installation done by a qualified personal.
b. A valid Electrical Certificate of Compliance (COC)
c. Proof of a Qualified Wireman/Master Electrician Certificate which installed the unit.


The warranty does not cover damage resulting from:
• Power surge
• Under-voltage
• Over-voltage
• Lightning
• Corrosion
• Sea spray
• Condensation
• Water damage
• Dust or any solid particles
• Sand
• Insects
• Excessive heat exposure
• Weather damage
• Negligence by the installer or homeowner
• Incorrect installation
• Inadequate protection device rating
• Tampering (broken seal)
• Dirty filters
• Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output.
• Visible Damage

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some 14 Days for Sona Solar Zimbabwe to process the refund .

To start a return, you can contact us at +263 78 864 2437 and +263 78 293 3586. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sonasolarzw@gmail.com.

We Are Sona Solar Zimbabwe.

Named after the Gaelic term (Old Irish Word) Sonas - for Good Fortune (Prosperity and Happiness) - Sona Solar Zimbabwe is committed to bringing Prosperity and Happiness to its customers through Solar Solutions in Zimbabwe. We deliver turn-key energy efficient solutions to meet client energy and budgetary needs and reduce environmental impact.

Choosing The Best Solar Company in Zimbabwe:

Choosing a solar panel installation company can be time-consuming. It is easy to be overwhelmed when comparing the reputation, price, warranty, and panel options of different solar providers.

Sona Solar Zimbabwe stands out as one of the most reputable companies in Zimbabwe. Sona Solar Zimbabwe offers reliable systems with a 25-year warranty, 10-year workmanship warranty, and two-year production guarantee.

Sona Solar Zimbabwe prides itself on offering original solar products and accessories. Sona Solar Zimbabwe also maintains partnerships with reputable brands around the world.

Address: 7 Frank Johnson Ave, Eastlea (Near VID), Harare, Zimbabwe.

WhatsApp: +263 78 922 2847 and +263 78 864 2437
Landline: +263 24 2797750

Email: sonasolarzw@gmail.com