Sona Solar Zimbabwe - Refund Policy

Welcome to Sona Solar Zimbabwe.

Sona Solar Zimbabwe Is Customer Centric. We Bridge The Huge Gap Between Getting The Best Quality and Getting it at an Affordable Price.

Feel free Call us or WhatsApp us on +263 78 922 2847 and +263 78 864 2437.

At Sona Solar Zimbabwe, we are committed to providing exceptional customer service and ensuring you're completely satisfied with your purchase. 

However, if for any reason you need to return an item, we have a streamlined return policy in place to guide you through the process. Please review our return policy carefully before making a purchase.

Eligible Products for Return:

You can return most new, unused, and unopened items from Sona Solar Zimbabwe within 30 days of delivery for a full refund, minus any applicable fees. Here's a breakdown of eligible and non-eligible products:

1. Eligible Products: This includes a wide range of our solar products, such as solar panels, inverters, batteries, and accessories, as long as they are in their original condition (refer to details below).
2. Non-Eligible Products: There are a few exceptions to our return policy. Specially ordered products procured to meet your specific requirements cannot be returned unless they are defective or damaged upon arrival. Additionally, used or opened items, with the exception of those deemed faulty upon inspection by our team, are not eligible for a full refund.

Initiating a Return:

If you need to return an item, we encourage you to contact Sona Solar Zimbabwe customer service as soon as possible, ideally within 30 days of receiving your order. Our customer service representatives will provide you with clear instructions on how to properly package and ship your return items back to us.

Important Conditions for Returning Products:

1. Return Shipping Costs: You are responsible for covering the cost of transporting the returned items back to Sona Solar Zimbabwe. We recommend using a reputable courier service with tracking capabilities to ensure the safe delivery of your return.
2. Original Packaging: To ensure a smooth return process and avoid any delays, please return the items in their original packaging, including all manuals, warranty cards, and accessories that came with the product. This helps us verify the completeness of the return and expedite your refund.
3. Proper Packaging: When packing your return items, ensure they are securely wrapped and protected to prevent damage during return shipping. Using appropriate cushioning materials and a sturdy box is essential.

Restocking Service Charge:

Please be aware that a 15% restocking service charge will be applied to all returned items, with the exception of those deemed faulty upon inspection by our technicians. This fee covers the costs associated with processing, handling, and restocking returned products. We strive to keep our restocking fee minimal to ensure our pricing remains competitive.

Refunds:

Once we receive your returned items at our warehouse, our team will promptly inspect them to ensure they meet the return policy criteria. If the return is approved, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase. Please note that the original shipping costs will not be refunded.

Defective or Damaged Items:

In the unlikely event that you receive a defective or damaged item upon arrival, please don't hesitate to contact Sona Solar Zimbabwe customer service immediately. We understand the inconvenience this may cause, and we are committed to resolving the issue promptly. Our team will work with you to arrange for a replacement or a full refund, including any return shipping costs, depending on the specific situation.

Warranty Claims:

For products covered under a manufacturer's warranty, please refer to the included warranty information for specific return and replacement procedures. Manufacturer warranties typically cover malfunctions or defects in materials or workmanship for a specified period. By following the manufacturer's warranty guidelines, you can ensure a smooth resolution for any warranty-related concerns.

Our Commitment to You:

At Sona Solar Zimbabwe, we value your business and want you to have a positive experience with our company. Our return policy is designed to be fair, transparent, and efficient. 

If you have any questions or require further clarification regarding our return policy, please don't hesitate to contact our customer service team via phone at +263 78 864 2437 or +263 78 293 3586, or by email at sonasolarzw@gmail.com. We're always happy to assist you!

We Are Sona Solar Zimbabwe.

Named after the Gaelic term (Old Irish Word) Sonas - for Good Fortune (Prosperity and Happiness) - Sona Solar Zimbabwe is committed to bringing Prosperity and Happiness to its customers through Solar Solutions in Zimbabwe. We deliver turn-key energy efficient solutions to meet client energy and budgetary needs and reduce environmental impact.

Choosing The Best Solar Company in Zimbabwe:

Choosing a solar panel installation company can be time-consuming. It is easy to be overwhelmed when comparing the reputation, price, warranty, and panel options of different solar providers.

Sona Solar Zimbabwe stands out as one of the most reputable companies in Zimbabwe. Sona Solar Zimbabwe offers reliable systems with a 25-year warranty, 10-year workmanship warranty, and two-year production guarantee.

Sona Solar Zimbabwe prides itself on offering original solar products and accessories. Sona Solar Zimbabwe also maintains partnerships with reputable brands around the world.

Address: 7 Frank Johnson Ave, Eastlea (Near VID), Harare, Zimbabwe.

WhatsApp: +263 78 922 2847 and +263 78 864 2437
Landline: +263 24 2797750

Email: sonasolarzw@gmail.com